Under what conditions can I return / replace my product?

• Wrong product delivered.
• Damaged product delivered – Product physically damaged or tampered product or packaging.
• Faulty product delivered – Product with a manufacturing defect affecting the usability of the product.
• Expired product delivered.

Returns and replacements will only be accepted for fulfilment errors as stated above.

Under what conditions will return / replacement requests not be accepted?

• Original packaging (outer box, labels, etc.) is missing.
• Damages due to neglect, improper usage, or application.
• The return/replacement request is generated after 7 days from the date of delivery.
• The damaged/missing product is reported after 48 hours from the date of delivery.

Refund and Cancellation

• In case of a fulfilment error, your refund request will be accepted and your funds will be refunded within 15 working days.
• Courier charges for incorrect shipments will be borne by us.
• Please feel free to reach us through our Contact Us page if you have any further questions.
• Cancellations once a product is shipped will not be accepted.

For cancellations prior to shipment, please contact our customer service at contact@faunwalk.com.